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Unfamiliar with Chesterfield and Alma Leisure Park, I arrived early for a Met performance at the cinema on 1st Feb. I looked around for car park payment machines and could see none. The road had been very busy on entrance so I was focused on the traffic and it would have been dangerous to sit there reading signs at the entrance, trying to turn right into the park. I was early and bought food and drink while I waited for friends and the start of the film. It turned out to be an extremely long performance. A week later I received a Parking Charge Notice for overstaying the free parking by 15 minutes (I was unaware there was a limit because where I parked I couldn't see any signs). I've appealed 3 times. Now, on 28th June, I've received a threat from Gladstones Solicitors and I now have to pay £160. Needless to say, when the cinemas reopen, I will NEVER be a customer again. This can be improved! Disappointed. Angry. Feel exploited.

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